Shipping and returns
Exact-cost UPS Ground, breakage covered, and how returns work.
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Shipping
Processing and ship time
Orders ship within 48 hours, and usually the next business day. High-volume days can add a little time; if your order is affected we will tell you.
Shipping cost
UPS Ground, charged at the exact cost we pay. No markup, no padding, no flat rate. Checkout shows “calculated when packed”; the real fee and box count go on your invoice once the order is boxed.
Delivery time
Transit is standard UPS Ground after the order ships. We control the ship date, not the carrier, so we do not promise a delivery date.
Tracking
A tracking number is emailed when your order ships. Updates can take 24 to 48 hours to appear.
International orders
Handled by email, not at checkout. Duties, taxes and import fees are the buyer’s responsibility.
Delays and wrong addresses
We are not responsible for delays caused by carriers, customs or an incorrect address at checkout. If a package shows as delivered and you cannot find it, check with the carrier first, then contact us.
Breakage
Broken in shipping
Breakage is covered. Send photos of the broken piece as soon as the order arrives and we credit you.
Lost in transit
We work with the carrier to resolve it.
Returns and cancellations
What can be returned
Damaged, defective or incorrect items, unused and in the original packaging, requested within 7 days of delivery. Custom and private-label items, clearance and final-sale items, and items damaged by misuse are not returnable.
How to start a return
Email [email protected] with your order number, photos and a short description. We will send instructions. Return shipping is the buyer’s cost unless the return is our error.
Refunds
Approved refunds go back to the original payment method within 5 to 7 business days after we receive and inspect the return. Shipping fees are not refundable.
Cancelling or changing an order
Within 24 hours of placing it. After that the order may already be packed.
Terms
Full terms of service
Eligibility, accounts, orders and payment are covered in our Terms of Service, Refunds and Returns Policy and Privacy Policy.
Still have a question?
Email or call us during business hours.
