Frequently Asked Questions (FAQ) for Roots Glass Wholesale
1. How do I place a wholesale order?
To place a wholesale order, you must first create an account on our website. Once registered, log in to view wholesale pricing and place orders. Add items to your cart, select the desired quantity, and proceed to checkout.
2. What payment methods do you accept?
We accept major credit/debit cards, wire transfers, and other approved payment methods. All payments must be completed in full before shipping.
3. Is there a minimum order requirement?
Yes, we have a minimum order requirement to qualify for wholesale pricing. The specific minimum varies by product category and is displayed on the product page.
4. Do you offer bulk discounts?
Yes, we offer tiered bulk discounts based on the quantity ordered. Discounts are automatically applied at checkout once the minimum order requirement is met.
5. What shipping options are available?
We offer fast, reliable shipping nationwide through trusted carriers. Shipping options and estimated delivery times are provided at checkout based on your location and order size.
6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account to track your order’s status.
7. What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. To initiate a return, contact our customer service team with your order number and photos of the damaged product. Please note that all returns must be in their original packaging.
8. Are your products legal in all states?
Our products are intended for legal use only. It is your responsibility to understand and comply with local, state, and federal laws regarding the purchase and possession of smoking accessories.
9. Can I get samples before placing a large order?
Yes, we offer samples for select products. Please contact our sales team to discuss your sample request and product availability.
10. How do I become a distributor for Roots Glass?
If you’re interested in becoming a distributor, please fill out our distributor application form on the website. Our team will review your application and get in touch with you.
11. Do you offer branded or custom products?
Yes, we offer custom branding and private labeling for select products. Contact us to discuss custom options and minimum order requirements.
12. How do I update my account information?
Log into your account and go to the ‘Account Settings’ section to update your personal information, shipping address, or payment details.
13. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placing the order. Please contact customer service immediately for any changes.
14. How do I contact customer service?
You can reach our customer service team at [email protected] or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.
15. What should I do if I encounter an issue with the website?
If you experience any technical issues while using our website, please contact our support team with a description of the issue and any error messages received.
