Refunds and Returns Policy for Roots Glass Wholesale
1. Overview
At Roots Glass Wholesale, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand our procedures for returns, refunds, and exchanges.
2. Return Eligibility
- a. Returns are accepted for damaged, defective, or incorrect items only.
- b. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- c. Return requests must be made within 7 days of receiving the product.
3. How to Request a Return
- a. To initiate a return, please email info@rootsglasswholesale.com with your order number, photos of the damaged or incorrect item, and a brief description of the issue.
- b. Our team will review your request and provide instructions for returning the item.
- c. All return shipping costs are the responsibility of the customer, unless the return is due to our error.
4. Refunds Process
- a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- b. If approved, a refund will be processed to your original payment method within 5-7 business days.
- c. Please note that shipping fees are non-refundable.
5. Exchanges
- a. We offer exchanges for damaged, defective, or incorrect items. To request an exchange, follow the return instructions above and specify that you prefer an exchange.
- b. Once the returned item is received, we will ship the replacement product promptly.
6. Non-Returnable Items
- a. Certain items are not eligible for return, including:
- Custom or private-label products
- Items purchased on clearance or as final sale
- Items damaged due to misuse or improper handling
7. Order Cancellations
- a. Orders can be canceled or modified within 24 hours of placing the order.
- b. After 24 hours, orders cannot be changed or canceled, as they may have already been processed and shipped.
8. Late or Missing Refunds
- a. If you haven’t received a refund within the stated timeframe, first check your bank account again.
- b. If the refund is not visible, contact your credit card company or bank, as processing times may vary.
- c. If you still have not received your refund, please contact us at [email protected].
9. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected]
